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TERMS & CONDITIONS
 

1. APPLICATION
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The present Terms and Conditions shall apply to the merchandise sold exclusively by the company under the name “PAGONA ANTIGONI TOY CHRISTOY” with the distinctive title “ANDIEART”, located in Farantaton 17, 115 27 Athens, Greece with Company Registration No. 149215203000, VAT No.  069142213 issued by the IB’ Athinon Tax Registry  and its electronic store www.andie-art.com , hereinafter referred to as the "Seller / Trader / Company".

 

2. REGISTRATION AND LOG-IN
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For the sake of the security of the transactions, the user of the e-shop (hereinafter referred to as the "User" or the "Customer") before commencing the order submission process can register with the Company's online store. To register or log in to the online store, the full name, mailing address, contact phone number and e-mail are required. This information remains completely confidential.

The Company reserves the right to use this information to send updates about new products or offers to its customers or registered users in the online store.

If at any time the User wishes to terminate his/her registration in the address/e-mail list, he/she may do so by sending an e-mail to info@andie-art.com 
requesting the deletion or change of his/her personal data. 

 

3. SUBMISSION AND ACCEPTANCE OF ORDERS 
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3.1. Online order submission - Proposal for purchase of goods

The order of the products is submitted by completing and sending the special Order Form available at the online store. Before finalizing the order (checkout), the Customer receives through a special link a disclaimer with the terms of the sale of the products he/she wishes to acquire and then activates/checks the icon "I have read and accept the Purchase Terms and Conditions". With this marking, the Customer expressly and unreservedly declares to the Company that, before submitting his/her order, he/she has received in a clear and comprehensible manner the following information:
 

  • The main characteristics of the products ordered, as described on the e-shop pages. The Customer has to check all relevant features before submitting his order so that he/she does not have any doubts about the characteristics and properties of the ordered products. The Company has no liability in the event that the Customer has failed to be adequately informed of the above.

 

  • The Company's identity, address, telephone number and e-mail address.

 

  • The total price of the products of the order, including VAT, and all additional shipping charges, as well as any other expense such as export charges. Where other charges cannot be accurately calculated in advance, such as customs duties, customs clearance costs or other costs, they are charged directly to the Customer by his/her local authorities at the place of receipt of the delivery.

 

  • The cost of using the distance communication tool for concluding the contract when it is calculated on the basis of a charge other than the basic invoice.

 

  • The means of payment, payment time, delivery, execution, but also the deadline within which the Company undertakes to deliver the goods.


The Customer has the right to withdraw from the purchase within 14 days from the date of receipt of the product in accordance with the template set forth at the end of the present, in which case the provisions of Law 2251/1994, as in force, shall apply.

Sending the order to the Enterprise is a proposal for the purchase of the ordered goods and a declaration of acceptance of all the charges that are described in the order.


3.2. Online Order Receipt Confirmation – Sale

The order is not binding for the Company before the Customer receives the confirmation of acceptance and processing of the order by the Gallery as described below.

The order is deemed to have been received by the Company from the moment the Customer receives an order status update with the indication "Your order has been received and is in the process of being processed".

Order status updates are displayed on the User screen and sent by e-mail to the email address registered by the User/Customer.

The status of the order is constantly updated as when changes occur during the order management. The Customer must check the "Receipt and Processing of the Order" and immediately inform the Company (at the latest within 3 hours from the time of receipt of the electronic notice) in writing of any error, otherwise the information mentioned in the "Confirmation of receipt and order processing" will be applied to the Sale Agreement.

During the processing of each registered order, the stock availability of the order's products is confirmed. If the availability or delivery time differs from that listed on the product page, the Customer will receive a new written update. In particular, if the company ascertains the availability of the product and the absence of errors in the online store regarding the pricing or the price of the products, their characteristics etc., it will inform the Customer by e-mail.

The order is considered binding and the sale is deemed to have been established and creates claims by the parties (Customer - Company) only by sending and receiving the Company's e-mail with the indication "Your order has been completed". The status of the order is constantly updated as and when changes occur during the handling of the Customer's order.

The Customer also has the opportunity to be informed about the progress of his/her order via e-mail (e-mail: info@andie-art.com).
 

 

3.3. Limitations of Liability:

 

In the context of good faith and business ethics, the Company is not obliged to accept an order and conclude the sale of products which, due to typographical or computer error, appear in the online store at an incorrect price, is less or higher than the one applicable to that period.

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In the event that an order shows an error in the price of only part of the ordered products, then the order is valid and is normally executed for the other products and is considered incomplete for the products in which the error was found. In the event of incorrect delivery of unsolicited products, the failure to notify the Company and the return of the products cannot be regarded as consensus, acceptance or declaration of willingness to purchase them. In the event that a refund is requested by the Company and the Customer is delayed to return these products for more than seven (7) calendar days, then such denial constitutes a declaration of intention to purchase the items and the order is deemed to have been confirmed and the Customer owes to pay their value. 

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4. PRODUCT AVAILABILITY  
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The Customer is informed about the availability of the products through indications placed on the page of each product. The Company reserves for the availability of its products in the event that they are not available at the time of the order is placed. In this case, the Company reserves the right not to accept the order and therefore not to conclude the sale. Any payments will be refunded to the Customer without undue delay, in the same way of payment that the Customer has chosen to pay for the order.

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Special cases of availability are the following:

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  • Pre-order: The product is not in the supplier's warehouse but can be ordered. In this case the order will be executed when the product is available for delivery. The confirmation of receipt by the Company of the pre-order shall be deemed as acceptance of the order and conclusion of sale terms. In this case, full prepayment is required.

 

  • Not available/Discontinued or Temporarily not available product: The product is out of stock/depleted or not available and is expected to be received immediately.


In any case, the Company undertakes to deliver the ordered product within thirty (30) days of confirmation of receipt of the order. However, the Company reserves the right to inform the Customer in the event of any additional reasons for making the product unavailable or for the possible (new) delivery time if there are reasons to delay the delivery. In such case, if the delay makes the transaction unprofitable for the Customer, the Customer is entitled to cancel the order unilaterally by means of a written statement (via e-mail at info@andie-art.com).

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In the event that the order is canceled and the sale agreement is terminated, the Company must return, without undue delay, all the purchase price paid by the Customer.

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5. ORDER DELIVERY
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5.1. Methods & Place of Delivery

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The order can be delivered in the following ways:

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  •  Pickup from the store. The Customer can pick up the items he/she has ordered, free of charge, from the Studio Gallery's store at Farantaton 17, Athens, Attica, Greece and pay in cash or with debit / credit card.

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  • Shipments with courier companies. The company can ship the order either in Greece or abroad. Shipping charges vary by city or country of return

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  • For shipments to the areas near our store the charge is 10 euros per shipment.

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  • For shipments to the rest of the prefecture of Attica and throughout Greece, BCS and ELTA Courier services are used and the charge is according to the volume of the item you purchased. Please contact us directly for a quote..

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  • For shipments in Europe, Fedex is used and the charge is according to the volume of the item the Customer has bought. Please contact us directly for a quote.

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  • For shipments to America & Asia, the company Fedex is used and the charge is according to the volume of the item you bought. Please contact us directly for a quote. In addition to the shipping fee, the Customer will also be charged an amount of 30 euros for handling and customs clearance costs approximately.

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Purchased items will be delivered to the place specified by the Customer.

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Any erroneous registration on the part of the Customer and therefore incorrect calculation of shipping costs does not create responsibility for the Comapny, but for the Customer.

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Since after the receipt of the goods, the risk passes to the Customer, the latter has to check on receipt the products he/she receives, as with his/her signature upon receipt he/she confirms that he/she has received undeservingly the products of his/her order. If the Customer does not receive the product after receipt of the notice to send and despite the relevant notification from the carrier, the Compapny reserves the right to withdraw from the sale.



5.2. Delivery time

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Delivery is made on specific days depending on the city or country of dispatch:

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